Bactraban Refunds & Returns Policy

At Bactraban, we are committed to delivering high-quality products and excellent customer service. If your order arrives damaged or incorrect, we’ll make it right.

Eligibility for Returns

• Returns are accepted only for items that are damaged or incorrectly shipped.
• Issues must be reported to our Customer Service team within 48 hours of delivery.
• Returns cannot be made in exchange for a different product.

How to Report a Damaged or Incorrect Item

To initiate a return:

1. Retain the original packaging.
2. Contact us at enquiries@bactraban.com or 082 782 9456.
3. Provide:
   • Your order number
   • Clear photos of the damaged or incorrect item
   • A brief description of the issue

Return Instructions

• If your return is approved, you’ll receive instructions on how to send the item back.
• Pack and seal your return securely in the original packaging.
• Returns must be prepaid unless the item was defective or incorrectly shipped.

Refunds

• Refunds will be issued to your original payment method or a bank account of your choosing within 7 working days of receiving and inspecting the returned item.
• Shipping charges will only be refunded if:
  • We sent the wrong item, or
  • The item was defective upon arrival

Please include your bank account details if you prefer a direct deposit refund.

Return Address

RETURNS DEPARTMENT
Bactraban
17 Waterfall Avenue, 
Craighall, Johannesburg,
South Africa, 2196

Need help?

Contact us at enquiries@bactraban.com for questions related to refunds and returns.